Returns

1. Returns will only be accepted in the case of a manufacturing defect or dispatch of incorrect item.
2. Your return request should be sent by email to info@dressmepoppy.com within 48 hours of receiving your shipment. Requests send after 48 hours of delivery of parcel will not be eligible for returns.
3. If you receive your order in a parcel and packaging that appears to have been tampered with, damaged or is in an unsealed condition, you are advised not to accept such a parcel and do not open the package. Kindly immediately get in touch with us at info@dressmepoppy.com & call at +91 9101028085.

4. In the unlikely event that your merchandise arrived damaged, you need to email us a photo of the damaged packaging along with the return request as per step 3. 
5. Upon receipt of your request, we shall examine the same and send you an authorization of return/exchange within 5 working days.
   Upon receipt of the authorization, the product must be couriered back in original packing to Poppy at the below mentioned address within 5 days.
6. The product being returned/exchanged must be in its original unused condition and sent along with original bill and tags intact.
7. We aim to process all returns within 7 working days.
8. You could choose to get a full refund in the form of store credits or get a refund on your original credit or debit card used for payment in which case return shipping charges and a stocking fee might be applicable. Dressmepoppy.com will initiate the process for refund on your original debit or credit card within 7 working days but we cannot guarantee the time taken by the bank authorities.
9. Mailing address for returns:

 8560, Top Floor, C8

Vasant Kunj

110070

India

Tel: +91 9101028085

 

ORDER CANCELLATION

If you wish to cancel your order, write to us within 24 hours of placing the order at info@dressmepoppy.com

REFUND

We do not offer refunds on orders due to the time and labor that goes into each product. Refunds are only processed based on fulfillment errors, such as incorrectly shipped or missing items. The amount will be refunded via the original mode of payment within one week of initiation.  

 

EXCHANGE

Clothing sent to us without a prior email will not be accepted. Poppy must be notified within three days of receipt of clothes about your intent to exchange. Once the email is received, we accept returns within 10 days. The cost of any return/ exchange is to be borne by the customer.

On discounted pieces, all sales are final, and we do not accept returns or exchanges unless the item received is defective or damaged. We encourage customers to review their orders carefully before completing the purchase. If you receive a damaged or defective item, please contact our customer service team within 2 days of receiving your order for assistance.

Poppy team holds the right to not accept returns in case the product is used or damaged by the customer.